Shipping policy
Shipping Policy
At Ektek Pharma, we strive to ensure that your products are delivered to you as quickly and safely as possible. Please review the details below to understand how our shipping process works.
1. Shipping Destinations
We currently ship orders within India. Please check back for updates on any future expansions to our delivery areas.
2. Processing Time
Orders are processed within 1-2 business days after payment is received. Once processed, you will receive an email confirmation with tracking details.
3. Shipping Options and Times
a. Standard Shipping
- Estimated delivery time: 5-7 business days from the date of shipment.
- Delivery is available across most regions in India.
b. Express Shipping
- Estimated delivery time: 2-4 business days from the date of shipment.
- Express shipping may not be available in all locations. Please check availability at checkout.
Note: Delivery times may vary based on the shipping destination and any unforeseen circumstances, such as natural disasters or high demand periods.
4. Shipping Charges
Shipping charges are calculated based on the weight, size of the package, mode of payment and destination. The total shipping cost will be displayed at checkout. For any promotional offers, shipping fees may be waived or discounted.
5. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment's progress on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please reach out to us at Ecomm@ektekpharma.com.
6. Delivery Issues
a. Delayed Delivery
We make every effort to deliver your order on time, but delays may occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact us for assistance.
b. Failed Delivery Attempts
In case of a failed delivery attempt due to an incorrect address or the recipient being unavailable, the package may be returned to us. Please verify your shipping details before completing your order to avoid delivery issues.
c. Lost or Damaged Packages
If your package is lost or arrives damaged, please notify us immediately. We will work with the carrier to investigate the issue and arrange for a replacement or refund as needed.
7. International Shipping
At this time, we do not offer international shipping. Please check back for updates on any future availability for international orders.
8. Changes to this Shipping Policy
Ektek Pharma reserves the right to update this Shipping Policy as necessary. Any changes will be posted on this page, and the policy’s effective date will be updated accordingly. We recommend reviewing this policy periodically.
Contact Us
For questions or assistance regarding this Refund and Shipping Policy, please contact us at:
Ektek Pharma
Email: Ecomm@ektekpharma.com
Phone: +91 70422 64827
Address: K-2, Textile Colony, Transport Nagar, Industrial Area- A, Ludhiana Punjab 141003, India
We’re here to help and will do our best to address your concerns promptly.