Refund & Shipping Policy

Refund Policy

At Ektek Pharma, we prioritize customer satisfaction and aim to ensure that your shopping experience is seamless and satisfying. However, we understand that there may be situations where you may wish to request a refund. Please read the following policy to understand the terms and conditions of refunds and returns on purchases made through our Shopify store.

1. Eligibility for Refunds and Returns

a. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us within 3 days of receiving the item with a description of the issue and a photo of the damaged product. We will arrange for a replacement or issue a full refund, including any applicable shipping fees, at no additional cost. That said, we would want the product to be in the exact condition, including the packaging and labels, as it was delivered to you. 

b. Incorrect Item Received

If you receive an incorrect product, please reach out within 3 days of delivery. We will work with you to either ship the correct product or issue a full refund, as per your preference.

c. Non-Returnable Items

Due to health and safety regulations, certain products are non-returnable. These include opened or used items, as well as personal care products. Please ensure you verify the product details before purchase.

d. Change of Mind

We currently do not offer refunds or returns for change-of-mind purchases. We encourage customers to review product descriptions and specifications before finalizing their purchase.

2. Refund Process

To initiate a refund request, please email us at Ecomm@ektekpharma.com with the following details:

  • Order number
  • Product(s) for which a refund is requested
  • Reason for the refund request
  • Photos of the product (if it is damaged or incorrect)

Our customer support team will review your request within 3-5 business days and provide further instructions on returning the product if applicable.

3. Conditions for Refunds

  • Original Packaging: Items must be returned in their original packaging, with all accessories and labels intact, unless the product is damaged or defective.
  • Proof of Purchase: A receipt or order confirmation is required for all refund requests.

4. Refund Timelines

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

5. Shipping Costs

Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect items). Original shipping charges are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please check your bank account or credit card statement first. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us atEcomm@ektekpharma.com.

7. Changes to this Refund Policy

Ektek Pharma reserves the right to amend this Refund Policy at any time. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

Shipping Policy

At Ektek Pharma, we strive to ensure that your products are delivered to you as quickly and safely as possible. Please review the details below to understand how our shipping process works.

1. Shipping Destinations

We currently ship orders within India. Please check back for updates on any future expansions to our delivery areas.

2. Processing Time

Orders are processed within 1-2 business days after payment is received. Once processed, you will receive an email confirmation with tracking details.

3. Shipping Options and Times

a. Standard Shipping

  • Estimated delivery time: 5-7 business days from the date of shipment.
  • Delivery is available across most regions in India.

b. Express Shipping

  • Estimated delivery time: 2-4 business days from the date of shipment.
  • Express shipping may not be available in all locations. Please check availability at checkout.

Note: Delivery times may vary based on the shipping destination and any unforeseen circumstances, such as natural disasters or high demand periods.

4. Shipping Charges

Shipping charges are calculated based on the weight, size of the package, mode of payment and destination. The total shipping cost will be displayed at checkout. For any promotional offers, shipping fees may be waived or discounted.

5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment's progress on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please reach out to us at Ecomm@ektekpharma.com.

6. Delivery Issues

a. Delayed Delivery

We make every effort to deliver your order on time, but delays may occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact us for assistance.

b. Failed Delivery Attempts

In case of a failed delivery attempt due to an incorrect address or the recipient being unavailable, the package may be returned to us. Please verify your shipping details before completing your order to avoid delivery issues.

c. Lost or Damaged Packages

If your package is lost or arrives damaged, please notify us immediately. We will work with the carrier to investigate the issue and arrange for a replacement or refund as needed.

7. International Shipping

At this time, we do not offer international shipping. Please check back for updates on any future availability for international orders.

8. Changes to this Shipping Policy

Ektek Pharma reserves the right to update this Shipping Policy as necessary. Any changes will be posted on this page, and the policy’s effective date will be updated accordingly. We recommend reviewing this policy periodically.

Contact Us

For questions or assistance regarding this Refund and Shipping Policy, please contact us at:

Ektek Pharma
Email: Ecomm@ektekpharma.com

Phone: +91 70422 64827
Address: K-2, Textile Colony, Transport Nagar, Industrial Area- A, Ludhiana Punjab 141003, India

We’re here to help and will do our best to address your concerns promptly.